Thank you for choosing damseltimes.com! We understand that online shopping may not always be as expected, so we have established the following refund and return policy to ensure that your shopping experience is as pleasant and hassle-free as possible. Refund Eligibility When to Apply: You must submit a refund request within 30 days of the item being delivered, either by email or through our customer service hotline. Item Condition: The item being returned must be unused and in its original packaging and tags. The item must not be worn, damaged, or modified in any way. Packaging and Accessories: All returned items must include all accessories, manuals, and other accompanying documents in their original packaging. Situations Where Refunds Will Not Be Given Out of Return Window: Items returned after the 30-day return period will not be refunded. Damaged or Used Items: No refund will be given if the item is found to have been used or damaged. This does not apply to damage caused by shipping. Sale or Discount Items: All sales on sale or discount items are final and non-refundable, unless the item is defective upon receipt. Refund Process Submit a Refund Request: Please contact our customer service team with your order number and reason for the return. Our customer service email is benjaminkora@damseltimes.com, phone number: 2039049774. Return Instructions: Our customer service will guide you on how to return the product and provide a return address. Inspection and Processing: After we receive the returned product, we will inspect it within 3 working days. After the inspection is qualified, we will process the refund within 5 working days and refund it to your account through the original payment method. Return Shipping Costs The customer is responsible for the return shipping costs. The only exception is if the product has quality problems when it is first received, we will be responsible for the return shipping costs. Contact Us If you have any questions or need help, please contact us via email Email: benjaminkora@damseltimes.com We are committed to providing excellent customer service and strive to ensure that every purchase you make on our website is a pleasant experience. Thank you for your support and understanding!
